Returns and Exchanges

1. Faulty, Damaged, or Incorrect Products

If you receive a product that is damaged, defective, incomplete, or incorrect, we sincerely apologize for the inconvenience. We strive to ensure every order is correctly processed.

How to Report an Issue:

• Contact us at hma0004@gmail.com or WhatsApp/call +92 300 7989631.
• The faulty product will be exchanged for the correct one.
• We will cover the shipping costs for the exchange.

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2. Exchange Policy

Eligibility for Exchange:

You can request an exchange if:
✅ The request is made within 7 days of delivery.
✅ The product was purchased only through our official store.
✅ The product tags and insert card are intact.

Reasons for Exchange:

• You are not satisfied with the product.
• You want a different color or fabric.

Note: In these cases, customers will bear all shipping costs.

Non-Exchangeable Items:

❌ Items with stains, body odors, perfume scents, marks, damages, or water stains.

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3. Refund Policy

Nishan does not offer cash refunds. However, we provide:

• Online store credit (coupon) for future purchases.
• Exchange with another product, subject to availability.

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4. Sale Items Policy

❌ Sale items are final and cannot be exchanged or returned.